Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To request a return or refund, please contact us at oryzeyewear@outlook.com.

Returns and refund requests are assessed on a case-by-case basis. If approved, we can provide the appropriate resolution, which may include a refund, replacement, or return instructions.

Please do not send any items back without contacting us first. Items sent back without prior authorization will not be accepted.

If a return is authorized, we can provide detailed instructions on how and where to send your package. Return shipping labels are not provided unless otherwise stated.

You can always contact us for any return or refund questions at oryzeyewear@outlook.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:
- Custom or personalized products
- Sale items
- Gift cards

Please contact us if you have any questions about your specific item.

EXCHANGES

The fastest way to ensure you get the item you want is to request a return for the original item (if eligible) and place a new order separately.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To be eligible, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

REFUNDS

After review, the appropriate resolution may be determined based on the specific circumstances of the request.

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at oryzeyewear@gmail.com.